Frequently Asked Questions

University FAQs

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What are the plans for the spring 2021 semester?

The realities and implications of COVID-19 continue to inform our decisions regarding the spring semester. Once again, we evaluated different scenarios based on the most current government and public health guidance and projections for 2021.

Based on the information we have today, we have decided to move the first day of class to Tuesday, January 19, 2021. This delayed start will accommodate Providence Campus students arriving from any state to complete a mandatory 14-day quarantine. 

Should circumstances occur over the coming weeks that may affect our decisions regarding the spring semester, we will inform you as quickly as possible.

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What is the status of spring break?

Like so many other colleges, we are also cancelling spring break. This will allow us to complete the academic year as planned.

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What is the status of Commencement ceremonies in 2021?

The university continues to meet to discuss how to celebrate commencement and will share more details in early 2021

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I am an international student. How might plans for the spring semester impact me?

International students may visit international.jwu.edu to find detailed information about plans for the semester.

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Who are first-year students? Who are first-year transfer students?

First-year students are considered to be new students who have enrolled at JWU and began their studies here this fall or spring. First-year students are welcome to live on campus. This includes the new students who had enrolled at either the North Miami or Denver campuses, and decided to campus transfer to either Providence or Charlotte.

First-year transfer students are students who attended another institution after high school before coming to JWU. First-year transfer students are also welcome to live on campus.

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Will I be receiving a reduction in my tuition if I 'm enrolled in remote classes?

JWU’s learning environments and appropriate support services are now available in synchronous and/or asynchronous formats. As a result, the full-time tuition for the spring semester remains the same for all undergraduate students.

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What are synchronous and asynchronous classes?

All courses will have components that are synchronous and asynchronous. The synchronous component of a course involves the entire class meeting together with the instructor present. This may happen in a classroom setting, or may happen virtually depending on the course, and whether it is a remote course or an in-person course. These synchronous sessions will be held at the regularly scheduled class time.

The asynchronous portion of the class may involve either viewing material that is available online, doing group work with classmates, or conducting independent work.

Each syllabus will clearly state whether class sessions will be held synchronously or asynchronously.

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How are the courses on my schedule being delivered? Remote, online or in-person?

Log in to link.jwu.edu > go to the Academics page > View Course Schedule (under the Course Registration section). Watch: How to Review My Schedule - Remote or In-Person. Please access ulearn regularly as a central location for course information for your classes and announcements from faculty.

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What are the differences between courses that are being delivered remotely, online or in-person?

Remote Delivery:

  • For each week of remote delivery, faculty will schedule a minimum of one synchronous instructional course meeting per week.
  • Synchronous meetings will be scheduled for the same day/s and during the same time period that the course is normally scheduled.
  • Faculty will communicate this information to students prior to the start of class.
  • Synchronous sessions will be used similarly to how course time is used during normal face-to-face instruction by delivering course content and facilitating activities (lectures, discussions, presentations, etc.)
  • All synchronous sessions will be recorded and posted for students in ulearn.

In-person Delivery:

  • Each classroom will have a pre-determined maximum capacity to achieve physical distancing.
  • If the number of students on a roster exceeds 20 or the max capacity for the classroom, faculty will divide the class roster into two groups and assign each group a day of the week for in-person instruction.
  • Faculty will communicate group assignments to students prior to the start of classes, and students must keep to their assigned class group for the duration of the semester.
  • Faculty will engage students with course content on days when they are not attending in person through alternative assignments, pre-recorded lecture, and/or live streaming.

Online Delivery:

  • All course activity is done online.
  • There are no required face-to-face sessions within the course and no requirements for on-campus activity.
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What safety protocols have been implemented for College of Food Innovation & Technology students?

Please watch this instructional video from Bridget Sweet, executive director of food safety:

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Since all of my classes are online, how do I get the textbooks that I need?

Visit the JWU Bookstore website as soon as your schedule is confirmed to begin the process of acquiring necessary course materials. 

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Who should students contact if they are experiencing technology, physical & other challenges?

Students with legitimate and significant technological, physical, or other limitations that could impair their ability to engage in the course, especially during remote delivery, should contact their academic counselor for assistance.

Students experiencing general difficulties using JWU technology (ulearn, jwuLink, ulearn, etc.) should contact the JWU IT for assistance.

Academic Success and Accessibility Services will be available for students who are on-campus as well as studying remotely. Students can access services and contact the office by visiting their respective websites.

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What assistance and resources are available to help students succeed while studying remotely?

The Academic Success Center offers tutoring services for a variety of core courses.  Students can connect with peer or professional tutors who are familiar with their course curriculum to enhance their classroom learning. Students can also meet with our professional Academic Success Center staff to review time management strategies, study strategies, note taking skills, or develop academic goals. While classes are offered remotely, Academic Success Center services will be offered remotely via zoom 7 days a week.  Appointments can be made through USucceed or by calling the appointment line at 401.598.1485.   Students also have access to Smarthinking, a 24/7 professional tutoring service that allows students to speak with real online educators and access tutorials, writing manuals, sample problems, research tools, study manuals, and more. Smarthinking may be accessed through jwuLink and ulearn.

Students also are encouraged to prepare for remote classes by reading Remote Learning Success Tips. Faculty members will also be available to meet with students via online conferencing tools.  

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Will graduate classes be held in-person?

All JWU graduate programs (except, as currently planned, programs in Master of Science in Physician Assistant Studies, Occupational Therapy Doctorate, and Doctorate of Education in Educational Leadership) will be fully remote.

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What are the expectations for students who need to quarantine?

Students required to quarantine are expected to abide by the directions and follow all guidance that they have received. Quarantining is not optional and is required by state mandates. During this confined period of time, students are encouraged to utilize university virtual services, such as the library, that are available to them, and to stay connected to family and friends through various electronic means. As members of the JWU community, it is up to all to abide by the guidelines that have been put in place to help keep our community and those around us safe. If members of the JWU community become aware of a possible violation of a quarantine or self-isolation, they should follow the appropriate reporting process.

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Which students will be permitted to live on-campus?
  • We will welcome the following students to campus for the spring:
  • New students, regardless of major
  • Returning first-year students who began classes this fall
  • Students with classes that require a laboratory component
  • Students on local internships
  • Seniors who wish to come to campus
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Will students who live off campus be permitted to access campus?

Students who live off campus are welcome to come to campus to use facilities, including the library, computer labs, and fitness centers (subject to local and state guidelines). Student Academic & Financial Services, Experiential Education & Career Services, Tutoring, Personal Counseling, and other services will be accessible in-person and virtually.

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Will JWU participate in athletic sports this academic year?

To best prioritize and protect the health and wellbeing of the student-athletes who will be attending classes in person, as well as the JWU and surrounding communities, the fall and winter sports seasons at the Providence and Charlotte campuses have been cancelled. JWU North Miami and Denver campuses have discontinued all sports seasons and competitions. Student athletes will be hearing from their coaches who will discuss these decisions in more detail and offer guidance. A determination on the status of spring sports has not yet been made, but it will be based on federal and state health and safety guidelines.

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How often do I need to complete the Daily COVID-19 Screening Questionnaire?

Every day you’re on campus! This includes all students, faculty & staff who will be on campus. This includes weekends, non-class days, quick visits – again, each day you are on campus.

Faculty & Staff Questionnaire  Student Questionnaire

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How does the university clean and sanitize its campuses?

The cleaning and sanitizing measures we have put into place when the pandemic beagan will continue into the spring and will be modified based on the most recent federal, state and local guidance. Throughout campus, students, faculty and staff will see hand disinfectant and sanitation wipe stations at elevator lobbies on each floor, main entrance hallways, computer labs, libraries, and service desks. Classrooms and large common assembly areas will be cleaned on a regular schedule; special attention will be given to high-touch surfaces such as handrails and doorknobs. All common bathrooms will be cleaned frequently.

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Are there new guidelines on- and off-campus students will need to follow as a result of COVID-19?

This summer, the university developed a COVID Code of Conduct that, like the JWU Student Code of Conduct, applies to all on and off-campus students. ]The university will continue to share most up-to-date information regarding COVID-19 screening, testing, contact tracing, face coverings, and social distancing protocols.

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What should we all be doing to promote our health

JWU Health Services suggests following the below guidelines.

External checklist:

  • Wash hands often.
  • Utilize face coverings/masks.
  • Keep a physical distance of 6 feet.
  • Follow cough/sneeze etiquette.
  • Stay home when sick.

Internal checklist:

  • Sleep six to eight hours per night.
  • Exercise daily.
  • Eat a balanced diet of lean proteins, whole grains and fresh fruit and vegetables.
  • Avoid alcohol and tobacco.
  • Stay hydrated.
  • Keep stress levels low by doing something you enjoy every day, such as deep breathing exercises, meditation, going outside for walks, etc.
  • Consider taking supplements like a multivitamin, Echinacea, probiotic, Vitamins A, C, and E.
  • Get vaccinated for the flu when available.

Providence Campus FAQs

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When will students be permitted to return to campus for the spring semester?

Move-in for students residing on campus will occur in a staggered fashion:

  • All culinary arts, baking and pastry arts, and equine lab students must arrive on either January 4 or 5 to fulfill the 14-day quarantine requirement; labs will begin on January 19.
  • Students enrolled in face-to-face academic courses may begin to move in on January 15; courses will begin on January 19 and will be held remotely for the first week. Face-to-face classes will commence on January 25.
  • Internships will begin on January 19 and end on May 4.

Sign up for spring housing began in early December; students will receive notification through their JWU email address.

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Which students living on campus need to quarantine upon arrival to campus?

Students travelling to RI from any state must arrive early to quarantine prior to the start of the spring semester. In addition, all students, including those who are Rhode Island residents, with face-to-face courses must present a negative point-of-origin test within three days of coming to campus.

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What student services will be available during the spring semester?

The student experience will continue to look different. We continue to monitor federal and state guidance to determine the best way to execute in-person events. This past spring, we successfully offered career fairs and other experiences virtually. This will continue, but we will also explore outdoor programming that maintains appropriate physical distancing requirements. Student Academic & Financial Services, Experiential Education & Career Services, Tutoring, Personal Counseling, and other services will be accessible in-person and virtually. Transportation and the libraries will be available on campus as well. Students who typically work on campus should speak with their department heads to determine their status. Updated information on hours of operation for the spring will be posted on What’s Open.

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Where is sentinel testing taking place on the Providence Campus?
Testing is taking place on the Harborside Campus at the Indoor Practice Facility (near the athletic fields). For address, use 60 Harborside Blvd, Providence, RI, 02905. Refer to the Wildcat Wheels bus schedule for JWU transportation to/from Harborside.
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What is sentinel testing?
This is a type of surveillance testing, regardless of symptoms, intended to identify positive cases early and limit outbreaks. A percentage of students, faculty and staff will be randomly selected each week to participate. Many individuals will be tested multiple times, sometimes in consecutive weeks.
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What if students were recently tested for COVID-19?

Please get retested now as instructed; this is part of the sentinel testing plan. If a student has had a recent positive diagnosis, they must contact JWU Health Services immediately via phone or email:

Students will be offered resources regarding isolation, wellness counseling and other information. Additionally, JWU will conduct required contact tracing.

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What happens if students do not comply with testing instructions?
Failure to comply with any directive from JWU is a violation of the COVID-19 Conduct Protocol and will be referred to Community Standards and Conduct.
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What do those getting tested need to bring with them?
Bring your JWU ID and proper identification and be sure to wear your mask properly. Physical distancing will also be practices at the testing site.
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What happens after I have been tested for COVID-19?

At the testing site, you will receive a label detailing how your name will be entered into the testing lab's portal and how to log on to check results. Allow 48 hours.

Unless you have been instructed to quarantine until you receive your results, you do not need to.

Unless otherwise instructed, students may continue to attend class and are expected to follow normal safety protocols, including the daily completion of the daily screening questionnaire.

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How is the university assisting students who are required to quarantine to get meals delivered to them?

Students will be contacted directly by Campus Dining to determine their food needs. Students will have the option to coordinate regular food delivery with the university, the scheduling of which may vary based on residence hall. Students may also choose to supply their own food and may reconnect with the Campus Dining if their food needs change during their quarantine.

Students who are in quarantine may place their order for takeout and will be able to choose the meals they would like based upon the menu. Deliveries will be made on Mondays, Wednesdays and Fridays, with campus dining delivering meals to the outside of a quarantining student’s room. Campus dining will be in contact with students who place orders to ensure their meal plan for the week is complete.

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What is the plan for testing the Providence Campus community during the spring semester?

The university will continue to work with RIDOH to mitigate and prevent the spread of COVID-19 by conducting weekly sentinel testing for the duration of spring term. This testing began the week of January 11. It is important to note that if you are selected for testing, you are required to participate. Failure on the part of students to do so may result in a violation of the Student Code of Conduct and action through the Conduct Review Process. See: COVID-19 Conduct Protocol.

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Can I travel out of Rhode Island and back?

Travel restrictions can and do change at a moment's notice. This is why we advise students to stay on campus and avoid traveling out of state unless absolutely necessary. If you return from a state with a COVID-19 positivity rate of higher than 5%, you must quarantine for 14 days. If you make the decision to travel outside of RI, visit health.ri.gov/covid/travel often (especially on the day of your return) for RI's listing of states that are exceeding the 5% positivity rate.

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If a student has returned to their home state, but plans travel back to campus, will they be required to quarantine upon arrival?

The Rhode Island Department of Health maintains a list of states from which travelers are expected to quarantine upon entry/return to the State of Rhode Island that can be viewed at: health.ri.gov/covid/travel. The university continues to follow these guidelines and will work with students returning from states with Rhode Island travel restrictions to ensure proper quarantine protocols are followed upon arrival regardless of test results.